WILLEY & CO. Mission Statement
“We strive to ensure every client we service will be satisfied enough to be a repeat customer and a source of excellent word of mouth advertisement. We will do this by providing pricing that is competitive, aim to lead the industry in performance in all areas, and treat every task as if it were our own.”
MIKE WILLEY, Owner and General Manager
What You Can Expect as a Customer of Willey & Co
Our rapid and accurate completion of the paperwork and permitting process allows our customers to begin building their home, move into their home, and/or not being without service. WILLEY & CO leads the pack in the completion of field work and superior communication.
All WILLEY & CO jobs are visited many more times than just during the installation. We visit several times before and after to ensure we plan the installation perfectly and also prevent any problems.
Most of WILLEY & CO’s septic installations, well drilling, and irrigations installations can be expected to be done in one day to prevent delays and disruptions due to on-site traffic, and to ensure accessibility to all other subcontractors.
WILLEY & CO believes it is very important to return all calls within the same day, or the next morning if the call came in late. We know our clients concerns are very important. We also aim to get hard bids out within one business day to allow our clients the ability to move forward with their budgets.
It’s very important to WILLEY & CO that our clients questions and concerns are fully answered! We have provided this detailed website loaded with answers. We constantly provide information on Facebook. We also go above and beyond to meet our clients on site, answer their phone calls, or just meet in the office.
WILLEY & CO does not tow the line with other installers when it comes to providing advice on types of systems. We do not just assume because an owner has septic paperwork that they have the best solution. Having septic paperwork just means you have one professional’s opinion of what your property should have. In many cases we have found alternatives that have saved owners thousands of dollars and utilized septic systems that have worked just as good if not better and even looked better. WILLEY & CO operates differently. We operate as if we were the client. If we were the client, we would want to know all available options.
Delaware is a very environmentally sensitive area. Regulations are becoming more strict and expensive every year. WILLEY & CO fights hard to balance these regulations with common sense. DNREC is charged with enforcing these regulations. WILLEY & CO works with DNREC to make sure our clients get treated with fairness, common sense, and promptness while protecting Delaware’s environment.
IMPORTANT – WILLEY & CO’s primary focus on septic system installation is the installation and function. The most important part of the septic installation is what’s under the ground. We put a lot of effort into making the finished appearance look good but our primary focus is the installation and function of the septic system. Our septic systems are known for standing the test of time.
Well drilling is a messy business. We try hard to clean up as much as possible but at the completion of a well there is a lot of mud. Please be prepared for some minor clean up/landscaping after the mud has dried.
Delaware does NOT require water test after a well is drilled. Please make arrangements to have your water tested. We do offer that service for an additional fee if you desire.
IMPORTANT– WILLEY & CO does not generally push people to deeper wells. Water quality is incredibly hard to predict. When we are drilling a well, we are pumping 100’s of gallons of freshwater into the ground. The soils reveal very little about water QUALITY. I hear people tell me often, other drillers tell them they need to go hundreds of feet deep to get “good” water. SOMETIMES in SOME areas this may be true, keep in mind that the driller gets paid by the foot regardless of water quality. It is about the same price to put a water treatment system on a shallow well and have guaranteed good water. With recent innovations in water treatment systems, they are low cost and maintenance. I have heard of many cases where people have had deep wells drilled and still have bad water.
In keeping with our standard of incredible quality, Willey & Co irrigation systems include Hunter and Rain Bird’s top of the line parts. We want our irrigation installations to be the most reliable and dependable in the area.
Willey & Co prides itself on being transparent. We sell our irrigation systems, and then we install what we sold if not more! We make sure our clients know exactly what to expect and all their questions are answered.
Willey & Co will install your irrigation system, well, and pumping system in just over a day. This is a tremendous benefit in that we aren’t obstructing your property and/or roads any longer than needed. We do have several vehicles/equipment that need to come to your property. Be prepared for a lot of traffic during the installation.
Willey & Co now offers plow in irrigation services. This means we can install a irrigation system without hardly being noticed. We aim to minimize damage to existing turf as much as possible.
Willey & Co.’s Story
Larry Willey created the concept of Willey & Co back in 1970. Larry was working a day job at Dupont and decided that he did not want to work his entire life in a factory type job while working for someone else. Larry wanted to put to work his excellent business sense and his desire to make a difference in people’s lives.
Because of demand the septic industry had to expand with increasing growth in Delaware. Larry took a major risk when he decided to purchase a used backhoe. The intent of this purchase was to install septic systems on his days off, nights, and weekends. Having a client list of zero is definitely an uphill road to climb. This incredibly hard task of finding work helped mold his core business principles.
Whenever someone asked Larry to do a septic system for them, he made their job his own. He was genuinely interested in any customer’s story. He enjoyed meeting people. After a couple of years installing septic systems on the side, he was developing a client base that he could not keep up with. He decided to leave Dupont to pursue the septic industry full time.
This was a tremendous leap of faith. Slowly L.E. Willey & Co developed into a successful business. His effort to create happy customers was having a much more dramatic effect on his customers than he realized. As the years went by, Larry received calls from previous customers children and family members. This was the ultimate success in his business. He realized that his customers were so happy with him, they were going out in the community and recommending family and friends to use him for all their septic needs.
Larry grew the business to accommodate the growing demand that the word of mouth advertising was creating. In the early 80’s Larry began working for several home builders. With new homes being built, Larry realized water wells and systems were a tremendous compliment in the business he had developed. He embraced the idea and started offering the well/hookup service. This was a very successful idea because his home builder clients had one less person to call, and Larry was able to offer a very reasonable price on the whole deal.
My father had me on the job, running the machines, and learning the business as soon as I could walk. My father instilled the principles for his success in my character. As I got older, I began working on the job whenever I was not in school. I was earning extra money, learning the job, and helping my father manage the work load. I was mainly focused on the physical work that needed to be done, but I was constantly being told about all of the keys for success. As soon as I turned 18 I was obtaining licenses and creating a background in the business. I was working full time on the job while going to college.
I was starting to see how all the principles my father taught me through the years were coming to life. I went away to finish college. When I came home I decided to get more involved with the business. It was what I knew and was natural for me. I knew where I was supposed to be in life.
The transition took a couple of years and in 2005 my father stepped back and I took over. I restructured the company into Willey & Co Inc. In late 2007 we encountered our first test in a bad economy. We saw our industry collapse around us. We saw horror stories happen to very respected clients and people in the industry. My leadership skills were put to the test. We made big decisions in this time era. We decided to do the opposite of our economy and expanded our services. Our entire company pulled together and did incredible things to get us through the worst economy in a long time. Our confident decisions paid off, and our expanded services helped us dramatically weather the economic storm.
2009 was a big year for Willey & Co. Willey & Co expanded its services by buying out Morris Well Drilling. This was a big move for us as it expanded our client list, enhanced our fleet, and grew our staff. Little did we know, this move was a great move. Willey & Co acquired some key staff members and equipment. It also required Willey & Co to need an office staff due to an expanded paper work demand.
In 2010 we started seeing our economy recover, some. It was amazing to see how the smart decisions we made to weather the storm are paying big dividends now. 2013 brought Willey & Co a new address 11588 Commercial Lane Laurel DE, our new Home and our first official commercial address. We were no longer a home business. We even refined our image and marketing for the new place.
Our goal is and always will be to satisfy our client’s needs to the point where they are satisfied enough to be more than comfortable referring us to others. In fact we want them to go out of their way to refer us to others. That takes a lot of satisfaction and that’s how we aim to leave all clients. I believe this philosophy will honor my father’s intention for this company, and we aim for our future to be based on the principles of the past!